Frequently Asked Questions - Residential Roofing Contractors

	Do I really need a new roof?
	Most hail or storm damage goes unnoticed with observation from the ground. You need a trained eye on your roof to inspect closely for damage. In most cases, hail or storm damage does not cause your roof to leak immediately. It does, however, ruin your roof and you may start having leaks within a few months if it is not replaced.
	My insurance company said I have no hail or storm damage but my neighbors are getting a new roof. What should I do?
	Global General Construction Services is experienced in getting your claim handled properly and if your insurance company stated that you do not have hail or storm damage, we would like to give you a second option. After inspecting your roof closely, if we find damage, we’ll take care of the process of getting your roof re-inspected and work on your behalf to het your claim accepted. We have been successful in getting many homeowners new roofs after the original insurance Adjuster declined the claim. Our attention to detail during inspection often uncovers signs of hail or storm damage that many insurance Adjusters erroneously overlook. Many homeowners indeed do have hail or storm damage unknowingly because their insurance Adjuster didn’t do their job thoroughly enough.
	What would I have to pay for a new roof? Your insurance company covers the cost of your roof minus your deductible. With normal deductibles, you often have very little out-of-pocket expenses at all. GGCS never asks for payment until the final inspection of your roof is done.
	Why should I use Global General Construction Services? We are a ‘General Contractor’ which means we can take care of all your hail storm damage needs, not just your roof. We can take care of your roof, gutters, siding, paint, windows, screens and more. You don’t need to hassle with your insurance company AND a handful of different contractors. We take care of everything for you. We respond promptly when a customer needs our services, especially in emergencies. We seek to be a fair and competitively priced company, giving our customers more than their money’s worth. We use only major manufacturer’s materials and install products according to the manufacturer’s specifications. We are highly regarded in the construction material supplier community because of our sound business principles and prompt payments.
	Will Global General Construction Services work directly with my insurance company and the Adjuster? Yes. From meeting your insurance Adjuster to overcoming price discrepancies and invoicing the insurance company when your job is complete.
	Do I need to be at home while you my roof? No. We simply need access to outside power and water.
	How long has Global General Construction Services been in business? GGCS has been serving the Texas markets since 2002. Our highly qualified personnel have decades of combined experience in the roofing and construction industry.
	How long will it take to install the roof? Normally between one and two days, depending on the size of the home.
	What happens if it rains while you’re installing the roof? We monitor the weather very closely and only remove what we can replace in the same day. We also carry tarps for any unexpected emergencies. When we leave at night, your roof is completely watertight.
	My insurance check has my mortgage company’s name on it. Each mortgage company has its own unique policy regarding insurance payments. If you desire, GGCS can contact your mortgage company on your behalf to insure your payment is properly processed. It is important to notify your project manager if your mortgage company’s name is included on your insurance drafts. They can go over the finer details with you at this time.
	Will you use my favorite brand of shingles? Certainly. Most major shingle manufacturers are very close to one another in price and quality. We have access to all name brands including TAMKO, ELK, GAF/Timberline, Certainteed, Owens Corning and Atlas as well as a full line of premium roofing materials, including tile, metal, slate and engineered products.
	Does Global General Construction Services have a good reputation? Yes we do. Almost all of our business is through referrals. We are well regarded in the construction and building community. We have an extensive reference list of satisfied customers available for your review.
	Will Global General Construction Services check my existing ventilation for proper circulation? Yes. Proper attic ventilation is very important in maintaining healthy roof decking and extending the life of the shingles. Good ventilation eliminates moisture in your attic that is harmful to your wood decking. Improper ventilation will ruin your roof. We’ll notify you if your attic provides inadequate ventilation and add the necessary ventilation as needed.
	Does Global General Construction Services apply underlayment to the wood deck? Yes. We provide felt underlayment on every job we do. In addition, we apply an extra layer of shingles, or starter course, along the roof edge for extra strength, as per the manufacturer’s specifications.
	Can Global General Construction Services show completed jobs locally and with the type of roofing shingle I might want? Yes, absolutely. Ask your project manager for more details.
	Will the job be cleaned daily? Will Global General Construction Services use a magnet for lost nails? Yes. Each of our job sites is cleaned during the roofing process and at the end of every workday. We go over your property with a magnetic hand sweeper daily.
	Will Global General Construction Services put down something to catch oil from work trucks in the driveway? Definitely. Your driveway will be protected.
	Does my roof meet all requirements for the material selected? Example: Tile is very heavy; will my roof support the weight as required by the local housing code? This is a very good question. Our representative will discuss your options in detail with you upon consultation. We will inspect your home to insure that it can sustain any materials you select.
	Does Global General Construction Services provide bathroom facilities for their employees or is the homeowner required to provide them? You will not have to provide any bathroom facilities.
	Will the homeowner have to provide power and water? Yes. We require external power and water to be available each day.
	Will the work meet local code requirements in my area? Yes. GGCS has extensive experience with local building codes. We will not do any work that does not meet code requirements.
	How much experience do the installation crews have? Good question. All of our crews have a minimum of three years experience working for us not to mention their prior experience brought with them.

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